In a significant move aimed at improving citizen satisfaction, the National Database and Registration Authority (NADRA) has introduced a centralized system to efficiently handle rare complaints from its stakeholders. This new initiative guarantees swift action within a maximum timeframe of 7 days.
NADRA has unveiled a dedicated online web portal and helpline, encouraging individuals to easily report any concerns related to its services, facilities, or operations. This streamlined system is focused on delivering prompt and effective resolutions to citizen complaints.
Demonstrating their commitment to efficient service, NADRA has established a dedicated team available 24/7 to provide assistance to those seeking resolution. After filing a complaint, representatives from the relevant department will promptly reach out to the complainant, ensuring a proactive and responsive approach to addressing citizen concerns.
This initiative aligns perfectly with NADRA’s ongoing efforts to prioritize citizen satisfaction and streamline their processes, making it more convenient for individuals to voice and resolve any issues they may encounter. The new centralized system underscores NADRA’s dedication to transparency, accountability, and offering citizens a seamless experience when interacting with the organization.
